Returns, Refunds & Exchange Policy for Al Harameen Watches Pakistan | Customer Satisfaction Guarantee

Brand: Al Harameen Watches
Phone: 0322-3888344
Last Updated: 01-Aug-2026

At Al Harameen Watches, customer satisfaction is a priority. If you receive a damaged item, the wrong product, or face a genuine issue with your watch, we will work with you to resolve it through an exchange or refund according to the policy below.

1) Eligibility Window (Time Limit)

You must contact us within the following timeframes after receiving your order:

  • Damaged / Defective / Wrong Item: report within 48 hours of delivery
  • Change of Mind (Unused Item): request within 7 days of delivery

Requests made after these periods may not be accepted.

2) Conditions to Qualify for Return/Exchange

To be eligible, the item must be:

  • Unused and in original condition
  • Returned with original box, tags, manuals, warranty card (if included), and all accessories
  • Properly packed to avoid damage in transit

Proof Required (Important)

For damage/defect/wrong-item claims, please share:

  • Clear photos and (preferably) an unboxing video showing the issue
  • Order number and customer details

3) What Can Be Returned or Exchanged?

A) Damaged, Defective, or Wrong Product

If you receive:

  • a damaged product,
  • a manufacturing defect, or
  • a different item than ordered,

we will offer (after verification):

  • Replacement / Exchange, or
  • Refund (if replacement is unavailable)

B) Change of Mind (If Applicable)

If you simply don’t want the product anymore:

  • The product must be unused and sealed/complete
  • Return shipping is generally paid by the customer
  • Any delivery charges (if applicable) are non-refundable

4) Items Not Eligible (Non-Returnable Cases)

Returns/exchanges are not accepted for:

  • Products showing signs of use, scratches, dents, or tampering
  • Damage caused by misuse, accidental drops, improper handling, or unauthorized repair
  • Issues due to water damage (unless explicitly covered by the product’s stated water-resistance terms)
  • Clearance / sale items (unless damaged/defective on arrival)
  • Missing box/accessories or incomplete packaging

(If you sell straps/accessories separately, you can also add them here as non-returnable if desired.)

5) How to Request a Return/Exchange

  1. Contact Al Harameen Watches at 0322-3888344
  2. Share:
    • Order number
    • Issue details
    • Photos/unboxing video evidence (for damage/defect/wrong item)
  3. Our team will confirm eligibility and provide next steps (and return address if approved).
    Please do not send any parcel without approval, as unverified returns may be refused.

6) Return Shipping & Handling

  • If the issue is due to our error (wrong item / verified defect / transit damage), we will guide you on the return method and may cover shipping depending on the case.
  • For change-of-mind returns, customer pays return shipping.
  • We recommend using a trackable courier and safe packaging. Items damaged during return transit may not qualify.

7) Refund Method & Processing Time

Once we receive and inspect the returned item:

  • Refund approval: after inspection and verification
  • Processing time: typically 5–10 business days (may vary by payment method/courier)

Refunds for COD Orders

If your order was Cash on Delivery, refunds are typically made via:

  • Bank transfer / Easypaisa / JazzCash (details will be requested)

8) Exchange Policy (Size/Model/Preference)

If you want to exchange for another model (subject to availability):

  • Price difference (if any) must be paid by the customer, or adjusted accordingly
  • Exchange requests must meet the same condition rules (unused, complete packaging)

9) Need Help?

For any return, refund, or exchange request, contact:

Al Harameen Watches
Phone: 0322-3888344
Email: cs@alharameenwatches.com
Address: Office G82, Jamshed Road, Karachi